Support
Order Issues
Can I change my delivery address once my order has been placed?
We are not always able to accommodate changes once an order has been placed as processing begins immediately. Please contact us ASAP at bashadesignUS@gmail.com so we may try our best to get this sorted for you!
My order already shipped but I need to change my mailing address
Unfortunately, once your order has been dispatched we are no longer able to make any adjustments to the order. If your order is returned to us due to an incorrect mailing address, a reshipment fee will apply and/or shipping costs will not be refunded.
Can I change the billing address for my order?
We aren't able to edit billing addresses once an order has been placed, but no worries! As long as your order was successfully placed and the shipping address is correct, your order can still be delivered.
Can I change or cancel my order once it has been placed?
We know receiving your items ASAP is super important, so processing begins as soon as your order is placed. For this reason, unfortunately, we are not always able to accommodate any changes. If any corrections, changes, or cancellations need to be made, please contact our team ASAP at bashadesignUS@gmail.com with your order number and details of the changes/cancellation. We will try our best to get it sorted for you, however, this is not guaranteed.
My item has arrived damaged or faulty
We're so sorry to hear your item has arrived damaged or faulty.
Please email us at bashadesignUS@gmail.com within 7 days of delivery with your order number and an image of the damaged item. Our customer service team will get this resolved as quickly as possible for you!
If your item was damaged during transit AND your order was insured with Route Insurance at checkout, please file a claim HERE.
To file a claim, all you will need is your order number and the email address used to place the order. Don't forget to email our team as well!
I received the wrong item
Oh no, we're so sorry to hear about this! Please send over an image of the item(s) you have received, along with the packaging to bashadesignUS@gmail.com within 7 days of delivery. Our customer service team will get this sorted for you ASAP!
An item is missing from my order
We're so sorry to hear about this! Each order is checked thoroughly before being dispatched, we apologize an error has occurred. Please contact us immediately at bashadesignUS@gmail.com with an image of the item(s) you have received within 7 days of delivery so our team may investigate and present a solution as soon as possible.
Delivery Info
Where is my order being shipped from?
We have a few facilities throughout the US. Multiple orders may ship separately.
How much is shipping?
Domestic orders:
$50 & under - $5.00 flat rate
$50 & over - free shipping
International:
Rates are calculated at checkout.
*International orders are subject to customs, duties, and/or taxes determined by the country destined for delivery. We, Basha Design, are not responsible for any customs, duties and/or taxes. All fees associated with importation must be paid by the package recipient. If customs, duties and/or taxes are not paid by the package recipient, your order will not be refunded.
When will my order ship?
Non-custom items: 3-5 days
Custom items:
*Delays may occur around promotional sales events and the holidays.
How long is shipping?
Domestic delivery: 3-5 days
International: 10-15 days
*Delays may occur with shipping.
*We are not responsible for any duties, taxes or customs fees.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details.
My tracking hasn't updated?
We're so sorry to hear your tracking has not updated. Please allow about 24-72 hours for tracking to update once your package has shipped. If tracking is still unavailable after that time frame, please contact us at bashadesignUS@gmail.com for further assistance.
Tracking states my package has been delivered but I have not received it yet
Occasionally, USPS tracking information can be inaccurate, and packages are prematurely scanned as delivered. Your order will most likely be delivered within the next couple of business days. In the meantime, get in touch with neighbors and/or your local post office just in case! If your order is still not delivered after 3 business days, please contact us at bashadesignUS@gmail.com .
If your order was insured with Route Insurance, please be sure to file a claim HERE. Don't forget to email us as at bashadesignUS@gmail.com to keep us in the loop!
Do you ship internationally?
Yes, international shipping is available! We are currently working on adding more countries to our shipping list! Stay tuned.
Do I have to pay customs, duties and/or taxes?
Duties and taxes are not collected at checkout.
All international orders are subject to customs, duties and/or taxes. We are not able to provide the amount of the fees that will be charged upon delivery as this is calculated by the country of delivery. Basha Design is not responsible for any customs, duties, and/or taxes imposed on the package. Refunds are not provided for any orders that are refused due to customs, duties, and/or taxes.
Returns & Exchanges
Can I return or exchange my order?
Domestic orders only:
Any orders placed during a sale, with a discount code or with a marked down price are final sale.
If the above does not apply to your order, we gladly accept exchanges or returns for store credit within 14 days of delivery. Please contact us at bashadesignUS@gmail.com.
All exchanges or returns must receive approval or they will be refused.
Once your exchange or return is received, it will be thoroughly inspected by our team. If your exchange or return is received with visible wear, we will refuse the exchange or return.
Any return shipping fees must be paid by the customer. We do not provide refunds on shipping costs.
Basha Design reserves the right to refuse exchanges or returns at any time.
International orders only:
Unfortunately, we do not allow exchanges, returns or refunds for International orders.
Do I need to pay for my return or exchange shipping?
If your order is applicable for a return or exchange according to our policy, any return shipping costs are the customer's responsibility. Please see our return and exchange policy for more information or email us at bashadesignUS@gmail.com. All exchanges or returns must receive approval or they will be refused.
Can international orders be returned?
Unfortunately, we do not allow exchanges, returns or refunds for international orders.